Terms of Service

Last updated: April 2025

Welcome to CoreTech Solutions. These Terms of Service govern your access to and use of our website, IT support services, managed IT solutions, and related products. By using our services, you agree to be bound by the following terms.

1. Services

CoreTech Solutions provides managed IT services, cyber security solutions, cloud backup, IT support, network setup, and related IT products. All services are delivered in accordance with the terms outlined in your quote, service level agreement (SLA), or scope of work.

2. Account & Contact Information

You agree to provide accurate and complete contact information when engaging our services. It is your responsibility to keep your details up to date to ensure seamless support and billing.

3. Billing & Payment

  • All invoices are issued in AUD and are payable within the payment terms specified on your invoice or agreement.
  • Late payments may incur interest or service suspension.
  • Prepaid support hours are valid for 12 months from purchase.
  • Quotes are valid for 7 days unless otherwise stated.

4. Intellectual Property

All website content, documentation, service tools, and branding remain the intellectual property of CoreTech Solutions. You may not copy, reproduce, or distribute any part of our website or service materials without written consent.

5. Limitation of Liability

To the extent permitted by law, CoreTech Solutions is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. All services are provided on a best-effort basis unless otherwise stated in a formal SLA.

6. Warranty & Returns

Hardware and software products are subject to manufacturer warranties. For our full return policy, please refer to our Returns & Refunds page.

7. Service Changes & Termination

We reserve the right to modify or discontinue services at any time, with reasonable notice provided. Clients may terminate services by written notice, subject to any minimum term conditions in their agreement.

8. Confidentiality & Privacy

We treat all client information as confidential and protect it in accordance with our Privacy Policy. Any sensitive business data, credentials, or access shared with us is handled securely and only used for service delivery.

9. Third-Party Vendors

CoreTech Solutions may resell or facilitate services and products from third-party vendors. We are not liable for delays, malfunctions, or losses resulting from vendor-specific limitations, but we will support you in resolving issues within our capacity.

10. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be handled in the relevant jurisdiction.

11. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact:

CoreTech Solutions
Mornington Peninsula, VIC (Remote-Based IT Provider)
support@coretechsolutions.com.au
Phone: 1800 960 951
ABN: 60278921078