Privacy Policy

Last updated: April 2025

At CoreTech Solutions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our services, website, and support channels.

1. Information We Collect

  • Contact details (name, email address, phone number)
  • Business information (company name, role, address)
  • Technical data (device type, IP address, browser, operating system)
  • Support-related data (service logs, correspondence history)

2. How We Use Your Information

Your information is used to:

  • Provide IT support and managed services
  • Deliver software, hardware, and cloud-based solutions
  • Process inquiries, quotes, and orders
  • Send service updates, newsletters, and essential alerts
  • Improve our services and website experience

3. Data Storage & Security

We store your data on secure servers in Australia and use encryption, access controls, and audit logs to ensure data protection. Our systems are managed in accordance with Australian Privacy Principles (APPs).

4. Sharing of Personal Information

We may share your data with trusted partners for service delivery (e.g., cloud vendors, distributors), but only when necessary and under strict confidentiality agreements. We do not sell or rent your personal data to third parties.

5. Cookies & Analytics

Our website uses cookies to improve performance and user experience. We may use analytics tools (like Google Analytics) to understand website usage and improve services. You can disable cookies via your browser settings.

6. Access & Corrections

You may request access to your personal information or request corrections if it is inaccurate. To do so, please email support@coretechsolutions.com.au.

7. Third-Party Services

Our website and services may link to third-party platforms (e.g., payment gateways, vendor portals). We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

8. Changes to This Policy

This policy may be updated occasionally to reflect legal or operational changes. The latest version will always be posted on this page with the revised date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

CoreTech Solutions
Mornington Peninsula, VIC (Remote-Based IT Provider)
support@coretechsolutions.com.au
Phone: 1800 960 951
ABN: 60278921078