IT Support Packages

Scalable support. Reliable outcomes. Peace of mind.

At CoreTech Solutions, we offer scalable IT support options tailored to your budget, infrastructure, and business goals. Whether you need occasional assistance or a fully outsourced IT department, our expert technicians are here to support you.

 

💡 What is a Managed IT Service?

Managed IT Services empower your business to confidently navigate the digital landscape with expert support, robust infrastructure, and proactive security — all without the overhead of an internal IT department.

At CoreTech Solutions, we act as your trusted Managed IT Service Provider (MSP), giving you peace of mind while you focus on growing your business. We deliver stability, scalability, and modernisation without the burden of managing technology in-house.

🛠 What Does a Managed Service Provider (MSP) Do?

• System Maintenance & Monitoring: Proactive care for all your devices, servers, and networks.
• Cyber Security: Protection against threats like malware, phishing, and ransomware.
• Help Desk & User Support: Day-to-day troubleshooting, issue resolution, and tech guidance.
• Backup & Disaster Recovery: Regular backups and rapid recovery plans to safeguard your data.
• Operational Efficiency: Optimisation of tools and systems to improve workflows and reduce downtime.
• End-User Support: Ongoing assistance for staff working onsite, remotely, or hybrid.

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🔧 What’s Included in Our Managed IT Services

At CoreTech Solutions, we go beyond break-fix support. Our Managed IT Services are designed to proactively manage, secure, and support your entire technology environment. Here's what every plan includes:

• 24/7 System Monitoring & Alerting: Real-time monitoring to catch and resolve issues before they impact your business.
• Unlimited Remote Support: Get expert help when you need it, without worrying about the clock.
• Onsite Support (Based on Plan): Technicians available for scheduled or emergency onsite visits.
• Device & Network Management: Full coverage for desktops, laptops, servers, switches, routers, and firewalls.
• Software Updates & Patch Management: Keep your systems secure and up-to-date with automated maintenance.
• Cyber Security & Endpoint Protection: Layered protection including antivirus, web filtering, and threat detection.
• Backup & Disaster Recovery Integration: Business continuity solutions to keep your data safe and recoverable.
• Email & Cloud Management: Ongoing administration of Google Workspace or Microsoft 365 environments.
• Quarterly IT Health Reports: Insights into system performance, security posture, and improvement areas.
• Dedicated Account Manager: A single point of contact who understands your business and IT environment.

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➕ Optional Add-On Services

• Email & Domain Setup – $149 one-time
• Onsite Tech Visit – $149/hour (outside of package limits)
• Cyber Security Audit – $699 (includes full security report)
• Website Monitoring & Protection – $49/month
• IT Project Consulting – Priced per project

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❓ Frequently Asked Questions

What’s the difference between the packages?

The main differences are the number of devices, support hours, included services, and onsite visit frequency. Our team can help recommend the best option for your business size and industry.

Can I switch plans later?

Yes! You can upgrade or downgrade your plan at any time as your needs evolve.

Are there setup fees?

Basic onboarding is included. However, advanced onboarding or infrastructure cleanups may incur a one-time fee — we’ll discuss this transparently before starting.

Do you offer after-hours or emergency support?

Yes, emergency after-hours support is available depending on your package or as an hourly add-on.

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🚀 Ready to Upgrade Your IT?

We understand every business is different. If you're unsure which plan is right for you, contact us or book a free IT consultation to discuss a tailored support package.