Warranty Handling Policy

Last updated: April 2025

CoreTech Solutions is committed to helping our clients resolve hardware and software warranty claims quickly and efficiently. The following outlines our warranty support process for eligible products and services.

1. Manufacturer Warranty Coverage

Most physical products supplied by CoreTech Solutions are covered by the manufacturer’s warranty. Warranty periods, terms, and conditions vary depending on the brand and product. It is the responsibility of the client to retain proof of purchase for warranty purposes.

2. Warranty Support Scope

CoreTech Solutions will assist in:

  • Assessing warranty eligibility for purchased hardware or software
  • Lodging warranty claims with the vendor or distributor (e.g. Bluechip Infotech, Acronis, Bitdefender, etc.)
  • Coordinating return or replacement logistics when applicable
  • Providing documentation and technical reports to support claims

3. Warranty Claim Process

  1. Email support@coretechsolutions.com.au with your invoice number, product details, and fault description.
  2. Our team will assess the issue and confirm if it falls under warranty.
  3. If eligible, we will guide you through the warranty procedure, or lodge the claim on your behalf with the vendor.
  4. You may be asked to return the item for inspection or provide photos/serial numbers as required by the manufacturer.

4. Exclusions

Warranty support does not apply to:

  • Damage caused by misuse, physical impact, water, or power surges
  • Products with missing serial numbers or tampered warranty stickers
  • Software configuration issues or user-induced data loss
  • Items outside their warranty period

5. Service Fees

CoreTech Solutions does not charge for handling valid warranty claims for products we’ve supplied. However, if technical assessment, data backup, or on-site support is required to diagnose a warranty issue, this may be billed at our standard hourly rate unless otherwise covered under a Managed IT Service Plan.

6. Software License Issues

For issues involving license activation or vendor software (e.g. Acronis, Microsoft, Bitdefender), we will liaise with the vendor support team to resolve the matter. Some license terms are non-transferable and may not qualify for replacement if misused.

7. Contact Us

Need to raise a warranty issue? Please contact:

CoreTech Solutions – Warranty Support
Email: support@coretechsolutions.com.au
Phone: 1800 960 951
ABN: 60278921078
Mornington Peninsula, VIC (Remote-Based IT Provider)