Contact Information Policy

Last updated: April 2025

At CoreTech Solutions, we are committed to protecting the information you provide when contacting us for IT support, product inquiries, consultations, or service requests. This Contact Information Policy explains how we manage and use the contact details you submit to us.

1. How We Collect Contact Information

We collect your contact information when you:

  • Submit a support request via our website or portal
  • Book a consultation or service appointment
  • Subscribe to updates or newsletters
  • Communicate with our team via email, phone, or forms

2. What We Collect

Information may include:

  • Full name and job title
  • Email address and phone numbers
  • Business or office address
  • Company name and ABN
  • Support-related information or service context

3. How We Use Contact Information

  • To provide IT support and respond to your inquiries
  • To create or manage your client profile in our systems
  • To send service updates, tickets, invoices, or quotes
  • To schedule and deliver support sessions
  • To improve communication and client experience

4. Data Storage & Protection

All contact information is stored securely in our client management and support systems. We use encryption, access control, and compliance practices to protect your data in line with Australian Privacy Principles.

5. Sharing Contact Details

We do not sell or share your contact information with third parties unless it is necessary for service delivery (e.g. distributors, software vendors) and under strict confidentiality agreements.

6. Accessing or Updating Your Information

You can request to view, correct, or remove your contact information at any time by emailing us at support@coretechsolutions.com.au.

7. Contact Channels

You can contact us using any of the methods below:

CoreTech Solutions
Email: support@coretechsolutions.com.au
Phone: 1800 960 951
Address: Mornington Peninsula, VIC (Remote-Based IT Provider)
ABN: 60278921078